FAQs

  • How do I place my order?

    Choose the item(s) you want to buy on the product page, then click the “Add To Cart/Buy Now” button and proceed to the checkout page to complete your order(s). We’ll handle your order and let you know the shipping time!

  • Can I pay with using my credit or debit card?

    We offer safe shopping and accept payment via Credit card or Debit card (VISA, Mastercard, American Express, JCB and Discover Network). So you can choose the most suitable one for you. All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

  • What currency are your prices listed in?

    All prices listed on https://honoby.com are listed in US Dollar.

  • How secure is my personal information?

    Ukaga Shee adheres to the highest industry standards to protect your personal information. Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments. We don’t sell, lease or otherwise distribute any personal customer information.

  • How do I know my order has been confirmed?

    You will receive an email containing the details of your order. In this mail, you will be provided with a unique Order ID (eg. #ABCD12345), and a listing of the item(s) you have ordered.

  • What should I do if I didn't receive confirmation?

    We always recommend to our valued customers to check SPAM/FOLDER if you have not received an order confirmation. If you still do not see it there, please feel free to contact our customer support and we’ll send it again right away.

  • How do I cancel an order?

    If you need to change or cancel your order, please contact us immediately at support@honoby.com and it must be within 6 hours since you placed your order. We process and ship orders quickly (we’re fast!). Once our warehouse has processed your order, we will be unable to make any changes. Please note that any orders that have already been packed or shipped cannot be canceled.

  • What is my tracking number?

    You will receive a tracking link via email once your order is shipped.

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